Curbside pickup is available by appointment. Contact us for details.

How Does Curbside Work?

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If you’ve come looking for a step-by-step on how curbside pickup works at our library, congratulations, you have found the right page.

The library began offering curbside service at the beginning of June 2020. Since then, the original model has grown and expanded as we’ve learned to adapt to this new way of working. On average, we currently have over 800 curbside pickup appointments each week. That’s over 800 individual people stopping by to grab library things! And, as we said, that number is continuing to go up.

So how exactly does curbside work at Brooks? Let me take you through the whole process from start to finish so you have a better idea of what to expect when you schedule a pickup.


The Process

Curbside pickup is available on the following schedule:

Monday – Thursday

  • 10 AM – 12:30 PM
  • 1 PM – 3:30 PM
  • 4 PM – 6:30 PM

Friday

  • 10 AM – 12:30 PM
  • 1 PM – 3:30 PM

You can arrive any time during your scheduled block. There’s no need to show up exactly at 10, or 1, or 4. Your items will sit outside for your scheduled time block. If they are not picked up by the end of your scheduled time block we will call you at the telephone number listed on your library account. If we do not reach you, we will leave a message asking you to reschedule your appointment. Failure to reschedule may result in your items being moved on to the next person.

Step 1: Requesting Things

To request an item for pickup, head on over to clamsnet.org and sign in to your account by clicking on Login. You’ll need your library card number and PIN to do so.

**Tip: It’s entirely possible you don’t have a PIN. It’s something you would have come up with when you first registered for a card, and it’s not a mandatory field. If you do not have a PIN, contact us during business hours and we’ll help you add one.**

Search for the item you want, click on Request It, then make sure it says Pick Up at Harwich on the drop down menu that appears. Then click Submit. Your request whooshes off through the internet to us.

Step 2: Waiting Game

When you request an item on clamsnet.org it comes to us on a list that we run multiple times a day. We pull your items off the shelves and then call you to schedule a day/time to come get your things. You do not need to contact us! When we call you, we’ll let you know what time slots are available. Most of the time you can schedule a pickup within 48 hours of us calling you, but there’s no pressure to do that! You can schedule appointments 1 week out if that works better for you.

Keep in mind, we’re handling hundreds of people requesting multiple items, so we may not call you back the same day you place a request. We appreciate your patience while you wait for a callback.

**Tip: You can continue to add items to your pickup by requesting them at clamsnet.org. We will not call you to tell you a new item came in for you. Instead, we’ll add that item directly to your pile of things that are scheduled for pickup. We only call you when you do not have a scheduled pickup.**

If we don’t reach you the first time, we’ll leave a voicemail. This is why it’s important to always have your best telephone number on your library account! If you need to update your telephone number, you’ll need to call us at 508-430-7562 ext.1 during business hours.

Once we have your appointment scheduled, we move on to step 3–

Step 3: Getting Your Things

On the day of your appointment, you’ll pull into our parking lot and park wherever there is space. We ask that you wear a mask when you exit your car and maintain 6 ft of distance between you and the people around you. Even though you are only popping out for a second, wearing a mask helps protect you, your neighbors, and the librarians who have to come in and out of the building to collect un-pickedup materials.

You’ll approach the table to the left of the parking lot doors. Bags are arranged alphabetically from left to right. Simply find the bag with your name on it and you are good to go!

Bag tags are labeled Last Name, First Initial, Middle Initial. So, for example:

We do not need your library card, and your items will already be checked out to you. Books are due in 2 weeks, and DVDs in 1 week. Everything automatically renews up to 3 times as long as no one is waiting, so technically you have close to a month with some items! You can always check on the due date of your item (and see if there are other holds on it) by signing into your account at clamsnet.org.

Step 4: Returning Things

You do not need an appointment to return items. Any returns that you have can be put in the bookdrop to the right of the doors. We accept items from all CLAMS libraries. And yes, you can put DVDs and music CDs in the drop.

What’s important to keep in mind at this stage is the following:

When you put items in the drop they are not automatically returned. You will still see them on your account for at least 3 days (if you returned them to us), or 7+ days (if you returned them to another CLAMS library).

We quarantine everything that comes in for at least 72 hours, sometimes more if there is a long holiday, or if our backlog is the size of a mammoth. While your items are in quarantine our automated system does not know that you returned something, so you will continue to receive email reminders saying your items are “due soon”. You can ignore these notices. Please do not reply to “due soon” emails– it will save us a mountain of work!

Fines are also not being collected while Covid-19 is going on. They may pop up on your account if you log in to check, but you can ignore them. We’ll waive all fines when we check in your items.


Got Questions?

We are here answering calls between 10 AM – 7 PM, Monday through Thursday, and from 10 AM – 4 PM on Friday. You can also reach us by email at brooksfreelibrary@clamsnet.org.

If are calling and can’t get through, leave a voicemail with:

  • Your full name. Please spell your last name and include a middle initial if you have one. You would not believe how many people have the same name, even a seemingly unique name tends to have doppelgangers.
  • Your phone number.
  • Your street address. Including your street address helps us make sure we’re pulling up the right account to help you.

If social media is more your thing, you can also find us over on Facebook and Instagram. Feel free to send us a DM!

Lastly, if you’re looking for more Q&A, check out our FAQ video series. You can watch the videos here, or over on Instagram.