How Does Grab and Go Work?

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Good news! As of Tuesday 9/29, Grab & Go is officially available!

Now, we know you’re excited, but inside service does have some limitations in order to keep everyone safe. So let’s talk about what you can expect when you visit the library.


30 for 30

When you arrive, there will be a librarian outside to greet you. We took some inspiration from Trader Joe’s on this one, as we all noticed that grocery shopping felt a little bit safer when there was a staff person outside ready and willing to answer questions. The Greeter will go over some points about what to expect when you are in the building, and add you to the headcount of people inside.

We did the math, and to start off we will be allowing 30 people at a time into the building. Please limit your stay to 30 minutes or less.


Inside the Building

Okay, so you’ve made it past the greeter and are now inside the building. Welcome!

Right off the bat, you’re going to notice a couple of differences. Let’s run down the big ones here in a list:

  • Hand sanitizer is mounted on the walls and is placed at shared work stations (the catalog, self-checkout, public computer/printer).
  • The second floor, basement, and Children’s play area are closed (don’t worry you can still request things from these areas, you just cannot physically go in them).
  • There are only 2 bathrooms available, one in the hallway by New Non-Fiction and one in the Children’s Department.

A librarian will be available at the front desk and at Youth Services to help you look up books, place holds, or retrieve items that have come in for you. We will be behind plexiglass but don’t let that intimidate you! We’re still happy to be of assistance.


Limited Services

In order to offer safe, efficient service we’ve had to modify the services we provide during Grab and Go:

  • One-on-one tech help (Device Advice & Book-a-Librarian) is not available.
  • There is only 1 public computer/printer for public use. It is available by appointment. To register for a time slot call 508-430-7562 ext. 1 or sign up at the front desk. We strongly encourage users to call and sign up ahead of time.
  • Newspapers and magazines are unavailable for in-house use.
  • Faxing, scanning, and photocopying services are unavailable.

You’ll have heard all of this from the greeter. We want to be upfront about what we can and cannot offer. If you need to fax/scan/copy, we highly recommend the UPS store located in East Harwich.

Don’t see something listed above? If you have a question about a particular service please feel free to call us before you come by. You can reach us at 508-430-7562 ext. 1, Monday – Saturday after 10 AM.


Masks

Masks that cover your face and nose must be worn at all times while you are inside the building. If you are unable to wear a mask, then, unfortunately, you will not be able to come in for Grab and Go.

But don’t worry, we’ve got you covered! If you are unable to wear a mask, we would be happy to get your books to you through Curbside service or help you get set up with Books on Wheels for contactless home delivery.

Yes, Curbside service will still be available. We want to make sure that if you prefer to pick your books up with Curbside that you still have that option. The hours for Curbside will be adjusted around Grab and Go periods, so keep on eye on How Does Curbside Work.


In conclusion…

Grab & Go hours are:

TuesdayThursday
10 AM – 2 PM3 PM – 7 PM
* Hours subject to change. Check back frequently!

These hours will be adjusted as we expand Grab and Go. We plan to roll this next phase out slowly, just like we did with Curbside.

Thank you guys so much for all your patience and understanding so far. As we have said many times before, Curbside could not be as much of a success as it is without your unwavering support. The same will be true of Grab and Go.

If you have any questions or concerns about Grab and Go, please reach out to us! You can speak to a librarian if you call 508-430-7562 ext 1. during our open business hours. You can also reach us by email at brooksfreelibrary@clamsnet.org.

Stay safe, remember to wash your hands, and we’ll see you soon!

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