Mon-Thurs 10-7, Fri & Sat 10-4

FAQ

Fines & Bills | WiFi | Printing & Fax | General Questions


Fines & Bills

What is an overdue fee?
An overdue fine/late fee accumulates when an item is returned or renewed past its due date. These will remain on your account until they are paid.

Can I still check items out if I have fines?
If you have overdue fees under $25.00, you will be able to check out items at our library. However, your card will block you from further checkouts if you have a billed item, or fines totaling over $25.00.

I have a billed item, what can I do?
We are always happy to get items back! If you have the billed item in your possession you can return it to the library to have the bill removed and the fine reduced to the maximum late fee ($3.00 for adults, $1.00 for children).  You can deposit your returns at the Circulation desk or in the book drop.  If you would like to pay for a billed item, please go to the Circulation Desk.

How do I pay a fine/bill?
We can accept cash and checks at the Circulation Desk for fines and billed items. Please speak with a librarian before making out a check for a billed item, as certain libraries require checks to be addressed in a specific manner.

I think I have lost an item, what should I do?
We are happy to renew a library item to give you time to look for it. If you are certain that you have lost a library item, please contact the Circulation Desk to discuss your options.

Do you have a fine forgiveness program?
Yes! Fine Amnesty occurs every year in March. For the entire month, we collect non-perishable healthy food items for the Family Pantry in exchange for waiving your late fees/overdue fines. Donations do not need to be can-for-dollar. Keep in mind, Fine Amnesty can only be applied to late fees/overdue fines and not to billed items.


WiFi

Do you have WiFi?
The Library provides free WiFi throughout our building and parking lot. By using our WiFi, you are agreeing to comply with our Terms of Service and Internet Use Policy.

How do I connect to your WiFi?/Is there a password for WiFi?
You can connect to one of our six access points, “Brooks East”, “Brooks Central”, “Brooks NF”, “Brooks NF2”, “Brooks Meeting Room”, or “Brooks West.” No password is required.

Where can I use your WiFi?
Seating is available throughout the library, including chairs on the Mezzanine and tables around the first and second floor stacks (bookshelves). Since many people with vision impairments use our Library, we ask that you not run power cords across aisles and walkways. Please be considerate of others and share access to the electrical outlets. WiFi is also available outside the Library 24/7 along Main Street and in the Parking Lot. Try different areas to find the best signal! Comfortable seating in Adirondack chairs is available on the Main Street side of the building. Please do not move the cement benches or block access to our Book Drop on the parking lot side of the building.

Can I print when using your WiFi?
At this time we do not have an airdrop/cloud-enabled public printer that interacts with apps like AirPrint or OneDrive. However, we do offer a wireless printing service which involves emailing your job to our print server. Directions for signing up for our wireless printing service are available at the Reference desk.

I can’t get online, what should I do?
First, it may sound silly, but check to see if WiFi is enabled on your device. Also check your device’s settings, as enabling or disabling certain settings may prevent you from connecting to a wireless network. Connecting to WiFi is device specific, so check your device owner’s manual for more assistance. If you believe that there is a problem with one of our access points (ex: you see “Brooks NF” listed, but when you try to connect while within range it continuously fails) please alert a staff member. Please be aware the Library does not have a systems staff, nor are library staff members available during closed hours to assist users with problems with their device’s settings or connection. During peak periods of use, demand may be so high that connectivity issues can develop with the service.


Printing & Fax

Do you have a printer?
Yes! For more information about public printing, see our Printing page.

Do you have a fax machine?
No, sorry. The Circulation desk on the first floor has a list of local stores that offer public fax.

Do you have a scanner?
Yes. Our Scanning Station is located next to the public copier on the first floor. The scanner is free to use, and is hooked up to the internet so you can scan and email documents. This scanner is also our Personal Digital Archiving station, where you may scan photos to preserve them for future generations. A librarian is always happy to answer questions about digitizing and organizing photos! At the end of each day, this station wipes itself clean, so any work must be saved to a USB flash drive. Instructions on how to operate the scanner are located beside the keyboard.


General Questions

Do you have a quiet study area/private study rooms?
We do not have small private study rooms available at this time. There is a designated quiet space marked by signs around the second floor non-fiction stacks (bookshelves).

Do you have a bulletin board?
We do have a bulletin board for non-profit posters/flyers. Please bring all posters/flyers to the Circulation desk.

What’s a PIN?
Your PIN is a simple password you may have created when you first registered for your card. You can contact the Circulation desk to have your PIN reset, or reset your PIN yourself from the My Account sign in page on the catalog. Click on “Did you forget your PIN/Password?” to get started.

How do I renew something?/How many times can I renew something?
You can renew your materials by going online to clamsnet.org and signing in to My Account with your library card number and your PIN. Once you are logged in you can renew an item by checking the box in the “Renew” column and clicking on “Renew Marked” or “Renew All”. You can renew items through My Account up to 3 times, as long as no one has placed a hold on the item(s) you are trying to renew. You may also call the Circulation desk at 508.430.7562 ext. 1.

How do I put something on hold?
Holds can be placed through the catalog, or by contacting the library. For instructions on how to place a request, visit the CLAMS Catalog Help page. If you need further assistance, please visit the Circulation desk.

How many things can I check out?
You can check out 50 items (books, movies, music, etc.) per CLAMS card.

My library card has expired, what do I do?
Library cards expire every 3 years so we have a chance to review and update your account information with you. If your card has expired, please come to the Circulation desk.

I live off Cape, can I return one of your books to my local library?
It may come as a surprise, but not all libraries are connected. Brooks Free Library is part of the CLAMS network, which serves the Cape & Islands. Your local library, on the other hand, may or may not be part of its own network! Our library items can be returned to any CLAMS library. If, however, you are off Cape/out of state, the best thing you can do is contact us at 508.430.7562 ext.1. We will work with you to renew your materials or advise on how to send the item(s) back.