Mon-Thurs 10-7, Fri & Sat 10-4.

Technology Help

We have three tech help programs that are open to everyone who walks in the library: Device Advice, Book-a-Librarian, and Internet Navigators.  If you have any questions about which program is right for you, or about our services in general, please do not hesitate to contact us. If you are looking for ebook help, visit our Reference page.


Device Advice

Device Advice is our quick tech help hour at the library. This program takes place on Saturdays from 2-3 at the Reference Desk. A Librarian will be there to help you find the answer to your tech question. Device Advice goes on hiatus for the months of June, July, and August.

This program covers: Unfortunately, we cannot offer assistance with:
  • ebooks/eReaders
  • Basic computer navigation
  • Basic app usage
  • Basic cell phone use
  • Basic tablet use
  • General internet instruction
  • Setting up a new device
  • Fixing/Restoring/Repairing a broken or infected device or email account
  • Entering sensitive information for patrons (e.g. credit card information, social security number, online banking, etc.)
  • Keyboarding

All types of devices are welcome! Registration is not required. We will help all drop-ins on a first-come-first-serve basis. Each meeting lasts 5-15 minutes. 


Book-a-Librarian

Book-a-Librarian is our 30-minute one-on-one help for anyone who needs a little more time than Device Advice offers. After you sign up for an appointment, we match you with a library staff member who has prior experience or knowledge of using the device you are bringing in.

To make the most of your 30 minutes, each appointment will cover one device and one question. You are welcome to schedule a follow-up appointment and to repeatedly request Book-a-Librarian meetings as often as you like. Please be aware that appointments are subject to librarian availability, so we cannot guarantee you will be working with the same Librarian each time.

This program covers: Unfortunately, we cannot offer assistance with:
  • eBooks/eReaders
  • Basic device overview (how to text, how to take pictures, change settings, etc.)
  • Basic app/software overview
  • General internet/research instruction
  • Creating a new email account
  • Repairing broken, locked, or infected devices
  • Fixing broken apps
  • Repairing/Restoring email accounts or email managers
  • Keyboarding

To sign up for an appointment, please fill out a Book-a-Librarian form as completely as possible. We will contact you within 1 – 2 business days to finalize your appointment.


Internet Navigators

Our Internet Navigators program is intended for anyone for has limited or no prior experience with the internet or computers. Though this program, you will be matched with a volunteer who can help you learn basic internet skills (ex: identifying parts of a browser, learning to move between web pages, etc.). Each meeting lasts for 1 hour, and you can work with your volunteer to schedule future meetings at the library. To register for Internet Navigators, please call Staff Librarian Emily Carta at 508.430.7562 ext. 6114.

 

This program covers: Unfortunately, we cannot offer assistance with:
  • Introduction to the internet (explaining different parts of a browser, showing patrons where to search, etc.)
  • Helping you locate and fill out an online application
  • Setting up a gmail email account
  • Tour of gmail for new users
  • Repairing broken, locked, or infected devices
  • Fixing broken apps
  • Repairing/Restoring email accounts or email managers
  • Keyboarding